In the event of a shipping error or if you are not satisfied with your purchase, Roins Trampoline offers a 30-day return policy with a valid receipt. To initiate a return or exchange, please contact our customer service team at service@roinstrampoline.com.

Please include the following information in your email:

• Order number
• Reason for return or exchange
• Product photos (if damaged or incorrect)

Our team will respond promptly with further instructions on how to proceed with the return or exchange.

At Roins Trampoline, we strive to provide our customers with fast and efficient shipping services. To ensure a smooth and hassle-free experience, please review the shipping policy details below.

Shipping and Delivery

We use standard shipping for all orders, with an estimated delivery time of 5-7 business days within the continental United States. Please note that all orders require a 1-2 business day processing time before shipping.

Shipping Costs and Benefits

Roins Trampoline offers free shipping on orders over $250. For orders below this amount, shipping charges will be calculated at checkout based on the weight and dimensions of the order.

Shipping Restrictions

Please note that we currently only ship to addresses within the continental United States. Unfortunately, we are currently unable to ship to Alaska, Hawaii, U.S. Territories, P.O. Boxes, APO/FPO addresses, or international destinations.

Tracking Your Order

After your order is shipped, you will receive a confirmation email with your tracking number and details. You can use this information to monitor the progress of your order and know the estimated delivery time.

We appreciate your understanding and thank you for choosing Roins Trampoline for your trampoline needs. If you have any questions or need assistance, please feel free to contact our customer service team at service@roinstrampoline.com

Visit our FAQ page for tips on how to choose the best trampoline, as well as answers to questions such as product maintenance and comparison.